Open Science Research Excellence

Open Science Index

Commenced in January 2007 Frequency: Monthly Edition: International Publications Count: 31229


Select areas to restrict search in scientific publication database:
10011689
Effect of Social Media on Knowledge Work
Abstract:
This paper examines the impact of social media on knowledge work. It discloses and highlights which specific aspects, areas and tasks of knowledge work can be improved by the use of social media. Moreover, the study includes a survey about higher education students’ viewpoints in regard to the use of social media as a means to enhance knowledge work and knowledge sharing. The analysis has been conducted based both on empirical data and on discussions about the sources dealing with knowledge work and how it can be enhanced by using social media. The results show that social media can improve knowledge work, knowledge building and maintenance tasks in which communication, information sharing and collaboration play a vital role. Additionally, by using social media, personal, collaborative and supplementary work activities can be enhanced. Based on the results of the study, we suggest how knowledge work can be enhanced when using the contemporary information and communications technologies (ICTs) of the 21st century and recommend future directions towards improving knowledge work.
Digital Object Identifier (DOI):

References:

[1] Ahmed, Y. A., Ahmad, M. N., Ahmad, N., & Zakaria, N. H. (2019). Social media for knowledge-sharing: A systematic literature review. Telematics and informatics, 37, pp. 72-112.
[2] Ali, A., Wang, H., & Khan, A. N. (2019). Mechanism to enhance team creative performance through social media: A Transactive memory system approach. Computers in Human Behavior, 91, pp. 115-126.
[3] Ali-Hassan, H., Nevo, D., Kim, H., & Perelgut, S. (2011). Organizational social computing and employee job performance: the knowledge access route. Proceedings of 44th Hawaii International Conference on System Sciences. 1-10.
[4] Alvesson, M. (2001). Knowledge work: Ambiguity, image and identity. Human relations, (54:7), pp. 863-886.
[5] Behringer, N., & Sassenberg, K. (2015). Introducing social media for knowledge management: Determinants of employees’ intentions to adopt new tools. Computers in Human Behavior, 48, pp. 290-296
[6] Davenport, T. H. (2005). Thinking for A Living: How to Get Better Performance and Results from Knowledge Workers. Boston: Harvard Business School Press.
[7] Davenport, T. H. (2008). Improving knowledge worker performance. In Strategy to Execution (pp. 215-235). Springer, Berlin, Heidelberg.
[8] Davis, G. B., & Naumann, J. D. (1997). Personal productivity with information technology. McGraw-Hill.
[9] Davis, G.B., & Naumann, J. D. (1999). Knowledge work productivity: Features and functions of information technologies. In Emerging information technologies: Improving decisions, cooperation, and infrastructure, London, Sage, pp. 343-357.
[10] Drucker, P. F. (1959). Landmarks of tomorrow. New York: Harper.
[11] Drucker, P. F. (1988). The coming of the new organization. Harvard Business Review, 66, pp. 45-53.
[12] Gaál, Z., Szabó, L., Obermayer-Kovács, N., & Csepregi, A. (2015). Exploring the role of social media in knowledge sharing. Electronic Journal of Knowledge Management, 13(3).
[13] Gartner. (2019). Top 10 Strategic Technology Trends for 2020 Retrieved from: https://www.gartner.com/en/doc/432920-top-10-strategic-technology-trends-for-2020, February 22.
[14] Ferro, T., & Zachry, M. (2014). Technical communication unbound: Knowledge work, social media, and emergent communicative practices. Technical Communication Quarterly, 23(1), pp. 6-21.
[15] Hemsley, J., & Mason, R. M. (2013). Knowledge and knowledge management in the social media age. Journal of Organizational Computing and Electronic Commerce, 23(1-2), pp. 138-167.
[16] Holford, W. D. (2019). The future of human creative knowledge work within the digital economy. Futures, 105, pp. 143-154.
[17] Kelloway, E. K., & Barling, J. (2000). Knowledge work as organizational behavior. International journal of management reviews, 2(3), pp. 287-304.
[18] Lampropoulos, G., Siakas, K., & Anastasiadis, T. (2019). Internet of Things in the Context of Industry 4.0: An Overview. International Journal of Entrepreneurial Knowledge, 7(1), pp. 4-19.
[19] Leonardi, P. M. (2014). Social media, knowledge sharing, and innovation: Toward a theory of communication visibility. Information systems research, 25(4), pp. 796-816.
[20] Makkonen, P., Lampropoulos, G., & Siakas, K. (2019). Security and privacy issues and concerns about the use of social networking services. Proceedings of E-Learn Conference.
[21] Newell, S. (2015). Managing knowledge and managing knowledge work: what we know and what the future holds. Journal of Information Technology, 30(1), pp. 1-17.
[22] Newell, S., Scarbrough, H., Swan, J., & Robertson, M. (2009). Managing Knowledge Work and Innovation. London: Palgrave.
[23] Nissen, M. E., & Bergin, R. D. (2013). Knowledge work through social media applications: Team performance implications of immersive virtual worlds. Journal of Organizational Computing and Electronic Commerce, 23(1-2), pp. 84-109.
[24] Nonaka, I. (1998). The Knowledge Creating Company. Harvard business review on knowledge management. Boston: Harvard.
[25] Rahimli, A. (2012). Knowledge Management and Competitive Advantage. Journal of Information & Knowledge Management, 2(7), pp. 37-43.
[26] Razmerita, L., Kirchner, K., & Nabeth, T. (2014). Social media in organizations: leveraging personal and collective knowledge processes. Journal of Organizational Computing and Electronic Commerce, 24(1), pp. 74-93.
[27] Reinhardt, W., Schmidt, B., Sloep, P., & Drachsler, H. (2011). Knowledge Worker Roles and Actions—Results of Two Empirical Studies. Know. Process Mgmt., 18, pp. 150-174.
[28] Roblek, V., Bach, M. P., Meško, M., & Bertoncelj, A. (2013). The impact of social media to value added in knowledge-based industries. Kybernetes, 42(4), pp. 554-568.
[29] Savage, C. M. (1996). Fifth generation management: Co-creating through virtual enterprising, dynamic teaming, and knowledge networking. Butterworth-Heinemann.
[30] Tsoukas, H. & Vladimirou, E. (2001). What is Organizational Knowledge? Journal of Management Studies, 38(7), pp. 973–993.
[31] Scarbrough, H., & Burrell, G. 1996. The axeman cometh: the changing roles and knowledges of middle managers. The politics of management knowledge, pp. 173-189.
[32] Siemens, G. (2005) Connectivism: a theory for the digital age. International Journal of Instructional Technology and Distance Learning, 2(1).
[33] Zhang, X., Gao, Y., Yan, X., de Pablos, P. O., Sun, Y., & Cao, X. (2015). From e-learning to social-learning: Mapping development of studies on social media-supported knowledge management. Computers in Human Behavior, 51, pp. 803-811.
[34] Wang, P., Chaudhry, S., Li, L., Cao, X., Guo, X., Vogel, D., & Zhang, X. (2016). Exploring the influence of social media on employee work performance. Internet Research, 26(2), pp. 529-545.
Vol:15 No:05 2021Vol:15 No:04 2021Vol:15 No:03 2021Vol:15 No:02 2021Vol:15 No:01 2021
Vol:14 No:12 2020Vol:14 No:11 2020Vol:14 No:10 2020Vol:14 No:09 2020Vol:14 No:08 2020Vol:14 No:07 2020Vol:14 No:06 2020Vol:14 No:05 2020Vol:14 No:04 2020Vol:14 No:03 2020Vol:14 No:02 2020Vol:14 No:01 2020
Vol:13 No:12 2019Vol:13 No:11 2019Vol:13 No:10 2019Vol:13 No:09 2019Vol:13 No:08 2019Vol:13 No:07 2019Vol:13 No:06 2019Vol:13 No:05 2019Vol:13 No:04 2019Vol:13 No:03 2019Vol:13 No:02 2019Vol:13 No:01 2019
Vol:12 No:12 2018Vol:12 No:11 2018Vol:12 No:10 2018Vol:12 No:09 2018Vol:12 No:08 2018Vol:12 No:07 2018Vol:12 No:06 2018Vol:12 No:05 2018Vol:12 No:04 2018Vol:12 No:03 2018Vol:12 No:02 2018Vol:12 No:01 2018
Vol:11 No:12 2017Vol:11 No:11 2017Vol:11 No:10 2017Vol:11 No:09 2017Vol:11 No:08 2017Vol:11 No:07 2017Vol:11 No:06 2017Vol:11 No:05 2017Vol:11 No:04 2017Vol:11 No:03 2017Vol:11 No:02 2017Vol:11 No:01 2017
Vol:10 No:12 2016Vol:10 No:11 2016Vol:10 No:10 2016Vol:10 No:09 2016Vol:10 No:08 2016Vol:10 No:07 2016Vol:10 No:06 2016Vol:10 No:05 2016Vol:10 No:04 2016Vol:10 No:03 2016Vol:10 No:02 2016Vol:10 No:01 2016
Vol:9 No:12 2015Vol:9 No:11 2015Vol:9 No:10 2015Vol:9 No:09 2015Vol:9 No:08 2015Vol:9 No:07 2015Vol:9 No:06 2015Vol:9 No:05 2015Vol:9 No:04 2015Vol:9 No:03 2015Vol:9 No:02 2015Vol:9 No:01 2015
Vol:8 No:12 2014Vol:8 No:11 2014Vol:8 No:10 2014Vol:8 No:09 2014Vol:8 No:08 2014Vol:8 No:07 2014Vol:8 No:06 2014Vol:8 No:05 2014Vol:8 No:04 2014Vol:8 No:03 2014Vol:8 No:02 2014Vol:8 No:01 2014
Vol:7 No:12 2013Vol:7 No:11 2013Vol:7 No:10 2013Vol:7 No:09 2013Vol:7 No:08 2013Vol:7 No:07 2013Vol:7 No:06 2013Vol:7 No:05 2013Vol:7 No:04 2013Vol:7 No:03 2013Vol:7 No:02 2013Vol:7 No:01 2013
Vol:6 No:12 2012Vol:6 No:11 2012Vol:6 No:10 2012Vol:6 No:09 2012Vol:6 No:08 2012Vol:6 No:07 2012Vol:6 No:06 2012Vol:6 No:05 2012Vol:6 No:04 2012Vol:6 No:03 2012Vol:6 No:02 2012Vol:6 No:01 2012
Vol:5 No:12 2011Vol:5 No:11 2011Vol:5 No:10 2011Vol:5 No:09 2011Vol:5 No:08 2011Vol:5 No:07 2011Vol:5 No:06 2011Vol:5 No:05 2011Vol:5 No:04 2011Vol:5 No:03 2011Vol:5 No:02 2011Vol:5 No:01 2011
Vol:4 No:12 2010Vol:4 No:11 2010Vol:4 No:10 2010Vol:4 No:09 2010Vol:4 No:08 2010Vol:4 No:07 2010Vol:4 No:06 2010Vol:4 No:05 2010Vol:4 No:04 2010Vol:4 No:03 2010Vol:4 No:02 2010Vol:4 No:01 2010
Vol:3 No:12 2009Vol:3 No:11 2009Vol:3 No:10 2009Vol:3 No:09 2009Vol:3 No:08 2009Vol:3 No:07 2009Vol:3 No:06 2009Vol:3 No:05 2009Vol:3 No:04 2009Vol:3 No:03 2009Vol:3 No:02 2009Vol:3 No:01 2009
Vol:2 No:12 2008Vol:2 No:11 2008Vol:2 No:10 2008Vol:2 No:09 2008Vol:2 No:08 2008Vol:2 No:07 2008Vol:2 No:06 2008Vol:2 No:05 2008Vol:2 No:04 2008Vol:2 No:03 2008Vol:2 No:02 2008Vol:2 No:01 2008
Vol:1 No:12 2007Vol:1 No:11 2007Vol:1 No:10 2007Vol:1 No:09 2007Vol:1 No:08 2007Vol:1 No:07 2007Vol:1 No:06 2007Vol:1 No:05 2007Vol:1 No:04 2007Vol:1 No:03 2007Vol:1 No:02 2007Vol:1 No:01 2007