Open Science Research Excellence

Open Science Index

Commenced in January 2007 Frequency: Monthly Edition: International Publications Count: 31181


Select areas to restrict search in scientific publication database:
10011822
Trusting Smart Speakers: Analysing the Different Levels of Trust between Technologies
Abstract:
The growing usage of smart speakers raises many privacy and trust concerns compared to other technologies such as smart phones and computers. In this study, a proxy measure of trust is used to gauge users’ opinions on three different technologies based on an empirical study, and to understand which technology most people are most likely to trust. The collected data were analysed using the Kruskal-Wallis H test to determine the statistical differences between the users’ trust level of the three technologies: smart speaker, computer and smart phone. The findings of the study revealed that despite the wide acceptance, ease of use and reputation of smart speakers, people find it difficult to trust smart speakers with their sensitive information via the Direct Voice Input (DVI) and would prefer to use a keyboard or touchscreen offered by computers and smart phones. Findings from this study can inform future work on users’ trust in technology based on perceived ease of use, reputation, perceived credibility and risk of using technologies via DVI.
Digital Object Identifier (DOI):

References:

[1] S. Bruce, "Secrets and Lies–Digital Security in a Networked World," 2000.
[2] D. Henshel et al, "Trust as a human factor in holistic cyber security risk assessment," Procedia Manufacturing, vol. 3, pp. 1117-1124, 2015.
[3] Nic Newman, "The future of voice and the implications for news " Reuters Institute for the Study of Journalism, United Kingdom, November. 2018.
[4] P. R. Cohen and S. L. Oviatt, "The role of voice input for human-machine communication," Proceedings of the National Academy of Sciences, vol. 92, (22), pp. 9921-9927, 1995.
[5] P. Ratnasingham, "The importance of trust in electronic commerce," Internet Research, vol. 8, (4), pp. 313-321, 1998.
[6] P. L. Hardré, "When, how, and why do we trust technology too much?" in Emotions, Technology, and Behaviors Anonymous 2016.
[7] M. A. Sasse, "Usability and trust in information systems," in Anonymous 2005.
[8] A. H. Kiran and P. Verbeek, "Trusting ourselves to technology," Knowledge, Technology & Policy, vol. 23, (3-4), pp. 409-427, 2010.
[9] W. Sherchan, S. Nepal and C. Paris, "A survey of trust in social networks," ACM Computing Surveys (CSUR), vol. 45, (4), pp. 47, 2013.
[10] (September, 5). Voice-enabled smart speakers to reach 55% of U.S. households by 2022, says report. Available: https://techcrunch.com/2017/11/08/voice-enabled-smart-speakers-to-reach-55-of-u-s-households-by-2022-says-report/.
[11] M. Coeckelbergh, "Can we trust robots?" Ethics and Information Technology, vol. 14, (1), pp. 53-60, 2012.
[12] C. Cadwalladr and E. Graham-Harrison, "Revealed: 50 million Facebook profiles harvested for Cambridge Analytica in major data breach," The Guardian, vol. 17, pp. 2018, 2018.
[13] A. B. Usman and J. Gutierrez, "DATM: a dynamic attribute trust model for efficient collaborative routing," Annals of Operations Research, vol. 277, (2), pp. 293-310, 2019.
[14] E. Uslaner, "The Moral Foundations of Trust University of Maryland," College Park, MD, 1999.
[15] P. A. Hancock et al, "A meta-analysis of factors affecting trust in human-robot interaction," Hum. Factors, vol. 53, (5), pp. 517-527, 2011.
[16] C. Gold et al, "Trust in automation–Before and after the experience of take-over scenarios in a highly automated vehicle," Procedia Manufacturing, vol. 3, pp. 3025-3032, 2015.
[17] A. Freedy et al, "Measurement of trust in human-robot collaboration," in 2007 International Symposium on Collaborative Technologies and Systems, 2007, .
[18] D. J. Atkinson and M. H. Clark, "Autonomous agents and human interpersonal trust: Can we engineer a human-machine social interface for trust?" in 2013 AAAI Spring Symposium Series, 2013.
[19] C. L. Corritore, B. Kracher and S. Wiedenbeck, "On-line trust: concepts, evolving themes, a model," International Journal of Human-Computer Studies, vol. 58, (6), pp. 737-758, 2003.
[20] Y. He, Q. Chen and S. Kitkuakul, "Regulatory focus and technology acceptance: Perceived ease of use and usefulness as efficacy," Cogent Business & Management, vol. 5, (1), pp. 1459006, 2018.
[21] S. Tseng and B. J. Fogg, "Credibility and computing technology," Commun ACM, vol. 42, (5), pp. 39-44, 1999.
[22] R. Schnall et al, "Trust, perceived risk, perceived ease of use and perceived usefulness as factors related to mHealth technology use," Stud. Health Technol. Inform., vol. 216, pp. 467, 2015.
Vol:15 No:04 2021Vol:15 No:03 2021Vol:15 No:02 2021Vol:15 No:01 2021
Vol:14 No:12 2020Vol:14 No:11 2020Vol:14 No:10 2020Vol:14 No:09 2020Vol:14 No:08 2020Vol:14 No:07 2020Vol:14 No:06 2020Vol:14 No:05 2020Vol:14 No:04 2020Vol:14 No:03 2020Vol:14 No:02 2020Vol:14 No:01 2020
Vol:13 No:12 2019Vol:13 No:11 2019Vol:13 No:10 2019Vol:13 No:09 2019Vol:13 No:08 2019Vol:13 No:07 2019Vol:13 No:06 2019Vol:13 No:05 2019Vol:13 No:04 2019Vol:13 No:03 2019Vol:13 No:02 2019Vol:13 No:01 2019
Vol:12 No:12 2018Vol:12 No:11 2018Vol:12 No:10 2018Vol:12 No:09 2018Vol:12 No:08 2018Vol:12 No:07 2018Vol:12 No:06 2018Vol:12 No:05 2018Vol:12 No:04 2018Vol:12 No:03 2018Vol:12 No:02 2018Vol:12 No:01 2018
Vol:11 No:12 2017Vol:11 No:11 2017Vol:11 No:10 2017Vol:11 No:09 2017Vol:11 No:08 2017Vol:11 No:07 2017Vol:11 No:06 2017Vol:11 No:05 2017Vol:11 No:04 2017Vol:11 No:03 2017Vol:11 No:02 2017Vol:11 No:01 2017
Vol:10 No:12 2016Vol:10 No:11 2016Vol:10 No:10 2016Vol:10 No:09 2016Vol:10 No:08 2016Vol:10 No:07 2016Vol:10 No:06 2016Vol:10 No:05 2016Vol:10 No:04 2016Vol:10 No:03 2016Vol:10 No:02 2016Vol:10 No:01 2016
Vol:9 No:12 2015Vol:9 No:11 2015Vol:9 No:10 2015Vol:9 No:09 2015Vol:9 No:08 2015Vol:9 No:07 2015Vol:9 No:06 2015Vol:9 No:05 2015Vol:9 No:04 2015Vol:9 No:03 2015Vol:9 No:02 2015Vol:9 No:01 2015
Vol:8 No:12 2014Vol:8 No:11 2014Vol:8 No:10 2014Vol:8 No:09 2014Vol:8 No:08 2014Vol:8 No:07 2014Vol:8 No:06 2014Vol:8 No:05 2014Vol:8 No:04 2014Vol:8 No:03 2014Vol:8 No:02 2014Vol:8 No:01 2014
Vol:7 No:12 2013Vol:7 No:11 2013Vol:7 No:10 2013Vol:7 No:09 2013Vol:7 No:08 2013Vol:7 No:07 2013Vol:7 No:06 2013Vol:7 No:05 2013Vol:7 No:04 2013Vol:7 No:03 2013Vol:7 No:02 2013Vol:7 No:01 2013
Vol:6 No:12 2012Vol:6 No:11 2012Vol:6 No:10 2012Vol:6 No:09 2012Vol:6 No:08 2012Vol:6 No:07 2012Vol:6 No:06 2012Vol:6 No:05 2012Vol:6 No:04 2012Vol:6 No:03 2012Vol:6 No:02 2012Vol:6 No:01 2012
Vol:5 No:12 2011Vol:5 No:11 2011Vol:5 No:10 2011Vol:5 No:09 2011Vol:5 No:08 2011Vol:5 No:07 2011Vol:5 No:06 2011Vol:5 No:05 2011Vol:5 No:04 2011Vol:5 No:03 2011Vol:5 No:02 2011Vol:5 No:01 2011
Vol:4 No:12 2010Vol:4 No:11 2010Vol:4 No:10 2010Vol:4 No:09 2010Vol:4 No:08 2010Vol:4 No:07 2010Vol:4 No:06 2010Vol:4 No:05 2010Vol:4 No:04 2010Vol:4 No:03 2010Vol:4 No:02 2010Vol:4 No:01 2010
Vol:3 No:12 2009Vol:3 No:11 2009Vol:3 No:10 2009Vol:3 No:09 2009Vol:3 No:08 2009Vol:3 No:07 2009Vol:3 No:06 2009Vol:3 No:05 2009Vol:3 No:04 2009Vol:3 No:03 2009Vol:3 No:02 2009Vol:3 No:01 2009
Vol:2 No:12 2008Vol:2 No:11 2008Vol:2 No:10 2008Vol:2 No:09 2008Vol:2 No:08 2008Vol:2 No:07 2008Vol:2 No:06 2008Vol:2 No:05 2008Vol:2 No:04 2008Vol:2 No:03 2008Vol:2 No:02 2008Vol:2 No:01 2008
Vol:1 No:12 2007Vol:1 No:11 2007Vol:1 No:10 2007Vol:1 No:09 2007Vol:1 No:08 2007Vol:1 No:07 2007Vol:1 No:06 2007Vol:1 No:05 2007Vol:1 No:04 2007Vol:1 No:03 2007Vol:1 No:02 2007Vol:1 No:01 2007