Open Science Research Excellence

Nguyen Manh Hien

Publications

1

Publications

1
9997019
A Study on Evaluation of E-Government Service Quality
Abstract:

Service quality is the highest requirement by users,  especially for the service in electronic government. During the past  decades, it has become a major area of academic investigation.  Considering this issue, there are a lot of researches that evaluated the  dimensions and e-service contexts. This study also identified the  dimensions of service quality, but focuses on a new concept and  provides a new methodology in developing measurement scales of  e-service quality such as information quality, service quality and  organization quality. Finally, this study will suggest a key factor to  evaluate e-government service quality better.

 

Keywords:
E-government, e-service, e-service quality, dimensionality.