Open Science Research Excellence

ICSTM 2020 : International Conference on Services Technology and Management

Tokyo, Japan
February 27 - 28, 2020

Conference Code: 20JP02ICSTM

Conference Proceedings

All submitted conference papers will be blind peer reviewed by three competent reviewers. The peer-reviewed conference proceedings are indexed in the Open Science Index, Google Scholar, Semantic Scholar, Zenedo, OpenAIRE, BASE, WorldCAT, Sherpa/RoMEO, and other index databases. Impact Factor Indicators.

Special Journal Issues

ICSTM 2020 has teamed up with the Special Journal Issue on Services Technology and Management. A number of selected high-impact full text papers will also be considered for the special journal issues. All submitted papers will have the opportunity to be considered for this Special Journal Issue. The paper selection will be carried out during the peer review process as well as at the conference presentation stage. Submitted papers must not be under consideration by any other journal or publication. The final decision for paper selection will be made based on peer review reports by the Guest Editors and the Editor-in-Chief jointly. Selected full-text papers will be published online free of charge.

Conference Sponsor and Exhibitor Opportunities

The Conference offers the opportunity to become a conference sponsor or exhibitor. To participate as a sponsor or exhibitor, please download and complete the Conference Sponsorship Request Form.

Important Dates

Abstracts/Full-Text Paper Submission Deadline   January 15, 2020
Notification of Acceptance/Rejection   January 30, 2020
Final Paper (Camera Ready) Submission & Early Bird Registration Deadline   January 28, 2020
Conference Dates   February 27 - 28, 2020

Important Notes

Please ensure your submission meets the conference's strict guidelines for accepting scholarly papers. Downloadable versions of the check list for Full-Text Papers and Abstract Papers.

Please refer to the Paper Submission GUIDE before submitting your paper.

Selected Conference Papers

1) Predicting the Success of Bank Telemarketing Using Artificial Neural Network
Mokrane Selma
2) Resource Leveling Optimization in Construction Projects of High Voltage Substations Using Nature-Inspired Intelligent Evolutionary Algorithms
Dimitrios Ntardas, Alexandros Tzanetos, Georgios Dounias
3) CybeRisk Management in Banks: An Italian Case Study
E. Cenderelli, E. Bruno, G. Iacoviello, A. Lazzini
4) Providing a Secure, Reliable and Decentralized Document Management Solution Using Blockchain by a Virtual Identity Card
Meet Shah, Ankita Aditya, Dhruv Bindra, V. S. Omkar, Aashruti Seervi
5) Illicit Return Practices of Irregular Migrants from Greece to Turkey
Enkelejda Koka, Denard Veshi
6) Investigation of Learning Challenges in Building Measurement Unit
Argaw T. Gurmu, Muhammad N. Mahmood
7) Knowledge Management in Academic: A Perspective of Academic Research Contribution to Economic Development of a Nation
Hilary J. Watsilla, Narasimha R. Vajjhala
8) Development of Sports Nation on the Way of Health Management
Beatrix Faragó, Zsolt Szakály, Ágnes Kovácsné Tóth, Csaba Konczos, Norbert Kovács, Zsófia Pápai, Tamás Kertész
9) Daily Site Risks Associated with Construction Projects and On-spot Corrective Measurements: Case Study of Revamping Projects in Kuwait Oil Company Fields Area
Yousef S. Al-Othman
10) A Study of the Alumina Distribution in the Lab-Scale Cell during Aluminum Electrolysis
Olga Tkacheva, Pavel Arkhipov, Alexey Rudenko, Yurii Zaikov
11) The Current Status of Middle Class Internet Use in China: An Analysis Based on the Chinese General Social Survey 2015 Data and Semi-Structured Investigation
Abigail Qian Zhou
12) Challenges and Professional Perspectives for Pedagogy Undergraduates with Specific Learning Disability: A Greek Case Study
Tatiani D. Mousoura
13) Increasing Power Transfer Capacity of Distribution Networks Using Direct Current Feeders
Akim Borbuev, Francisco de León
14) Stress Distribution in Axisymmetric Indentation of an Elastic Layer-Substrate Body
Kotaro Miura, Makoto Sakamoto, Yuji Tanabe
15) Implementation of the Quality Management System and Development of Organizational Learning: Case of Three Small and Medium-Sized Enterprises in Morocco
Abdelghani Boudiaf

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