Open Science Research Excellence

ICHMM 2021 : International Conference on Hospitality Marketing and Management

Rome, Italy
February 18 - 19, 2021

Conference Code: 21IT02ICHMM

Conference Proceedings

All submitted conference papers will be blind peer reviewed by three competent reviewers. The peer-reviewed conference proceedings are indexed in the Open Science Index, Google Scholar, Semantic Scholar, Zenedo, OpenAIRE, BASE, WorldCAT, Sherpa/RoMEO, and other index databases. Impact Factor Indicators.

Special Journal Issues

ICHMM 2021 has teamed up with the Special Journal Issue on Hospitality Marketing and Management. A number of selected high-impact full text papers will also be considered for the special journal issues. All submitted papers will have the opportunity to be considered for this Special Journal Issue. The paper selection will be carried out during the peer review process as well as at the conference presentation stage. Submitted papers must not be under consideration by any other journal or publication. The final decision for paper selection will be made based on peer review reports by the Guest Editors and the Editor-in-Chief jointly. Selected full-text papers will be published online free of charge.

Conference Sponsor and Exhibitor Opportunities

The Conference offers the opportunity to become a conference sponsor or exhibitor. To participate as a sponsor or exhibitor, please download and complete the Conference Sponsorship Request Form.

Important Dates

Abstracts/Full-Text Paper Submission Deadline   March 31, 2020
Notification of Acceptance/Rejection   April 15, 2020
Final Paper (Camera Ready) Submission & Early Bird Registration Deadline   January 18, 2021
Conference Dates   February 18 - 19, 2021

Important Notes

Please ensure your submission meets the conference's strict guidelines for accepting scholarly papers. Downloadable versions of the check list for Full-Text Papers and Abstract Papers.

Please refer to the Paper Submission GUIDE before submitting your paper.

Selected Conference Papers

1) Adoption and Diffusion of E-Government Services in India: The Impact of User Demographics and Service Quality
Sayantan Khanra, Rojers P. Joseph
2) Applying WILSERV in Measuring Visitor Satisfaction at Sepilok Orangutan Rehabilitation Centre (SORC)
A. H. Hendry, H. S. Mogindol
3) Determinants of Conference Service Quality as Perceived by International Attendees
Shiva Hashemi, Azizan Marzuki, S. Kiumarsi
4) Reframing Service Sector Privatisation Quality Conception with the Theory of Deferred Action
Mukunda Bastola, Frank Nyame-Asiamah
5) The Relationship between Human Values and Service Quality with the Mediating Role of Motivation: A Quantitative Study on Malaysian Commercial Banks
Kuppusamy Singaravelloo, Zahra Kamiab
6) Service Quality and Consumer Behavior on Metered Taxi Services
Nattapong Techarattanased
7) Using Lean Six-Sigma in the Improvement of Service Quality at Aviation Industry: Case Study at the Departure Area in KKIA
T. M. Al Muhareb, J. Graham-Jones
8) A Study on Evaluation of E-Government Service Quality
Nguyen Manh Hien
9) A Conceptual Framework on Review of E-Service Quality in Banking Industry
Vivek Agrawal, Vikas Tripathi, Nitin Seth
10) Scale Development for Measuring E-Service Quality in Banking
Vivek Agrawal,Vikas Tripathi, Nitin Seth
11) Determinants of Service Quality on Thai Passengers’ Repeated Purchase of Domestic Flight Service with Thai Airways International
Nattapong Techarattanased
12) Thai Halal Products Brand Tips
Pibool Waijittragum
13) Brand Identity Creation for Thai Halal Brands
Pibool Waijittragum
14) Marketing Planning Strategy to Promote Family Agro-Tourism: A Case Study of Bang Nam Phueng Community Prapradeang District, Samutprakarn Province
Sasitorn Chetanont, Benjaporn Yamjameung
15) Analysis of Key Factors for Formation of Strategic Alliances in Liner Shipping Company: Service Quality Perspective on Asia/Europe Route after Global Economic Crisis
Sheng Teng Huang, Shigeru Yoshida

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