Open Science Research Excellence

ICASM 2021 : International Conference on Advances in Service Management

Istanbul, Turkey
March 22 - 23, 2021

Call for Papers

ICASM 2021 : International Conference on Advances in Service Management is the premier interdisciplinary platform for the presentation of new advances and research results in the fields of Advances in Service Management. The conference will bring together leading academic scientists, researchers and scholars in the domain of interest from around the world. Topics of interest for submission include, but are not limited to:
  • Service management
  • Advances in service management
  • Components of service management
  • Service strategy and service offerings
  • Spare parts management
  • Returns, repairs, and warranties
  • Field service management
  • Customer management
  • Enhancing theory development
  • International service management
  • Complex engineering service systems
  • Innovative service perspectives
  • Service sustainability in the digital age
  • Different aspects of service experience
  • Service experience linked to service innovation
  • Service experience in relation to practices
  • Sharing and communicating service experiences
  • Time perspective on service experience
  • Network or service system perspective to service experience
  • Methods and techniques for studying service experience.